All non-cancellations or “no-shows” will be charged the full amount of the service booked. Clients with vouchers will forfeit their voucher.

Out of respect for our clientele, services for clients arriving more than ten minutes late will be honored at MIMO Lash+Skin’ discretion.

MIMO Lash+Skin understands that life may get in the way of your appointment. If you need to cancel or reschedule, please give us 24-hour notice. If we are not given notice within the 24-hour time frame, you will be charged for the full amount of the service you are scheduled for.

All vouchers must be redeemed before their expiration date. No extensions or courtesies will be given. Vouchers that have expired may be used for their paid value before the paid value expires.

You can use mascara specifically formulated for eyelash extensions. Please ask our lash technicians for more information on this product. Also, ask our staff to schedule remove lashes.

All refill appointments must be scheduled within the proper number of days. Any appointments made after the number of days indicated will be considered the following week’s refill.

Week 1: 1 to 7 days

Week 2: 8 to 14 days

Week 3: 15 to 21 days

Week 4: 22 to 29 days

Please understand that our work is done by humans and we can’t be perfect all of the time. If you are experiencing premature shedding within the first 3 days of your appointment, please email the salon you were serviced in. Salon emails can be found on location pages. Please include photos of your extensions, and a member of our team will be happy to assist you.

Please note that MIMO Lash+Skin does not accept gratuity on credit cards. If you do not have cash, we accept gratuity via Venmo. Please request your technician’s Venmo ID if you wish to pay with Venmo.

Non-Cancellable, Non-Refundable. You CANNOT use your plan balance for gratuity. Your unused plan balance will never expire. Not combinable with any other promotional offers.

Please understand that there is NO-REFUND for any services rendered. Eyelash Extensions (including Lash Perm+Tinting, Brow Laminating) are not for everyone. This is a very high maintenance beauty treatment. It requires proper care and maintenance in order for the lashes/brows to last long and stay in good condition. Due to client's own lash/brow condition and health condition, the result after the service may vary. Also, some factors such as lifestyle, surrounding climate environment and general aftercare will affect the lash/brow rention. Therefore, refunds are NOT available for any services once they have been provided.